Terms of service

Effective Date: September 6, 2026

Welcome to Imagination Station Toys & Books. These Terms of Service establish the terms that apply when you access or use our website and purchase toys, books, and other products offered through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order through it.

1. Eligibility and Use of Our Website

You may use our website only in accordance with these Terms of Service and applicable laws.

If you are under the age of majority applicable to you, you should use our website and make purchases with the involvement and consent of a parent or legal guardian.

By using our website, you agree to provide accurate information when required and to use the website for lawful purposes.

2. Our Products

Imagination Station Toys & Books offers toys, books, and related products through our online store.

We make reasonable efforts to ensure that product titles, descriptions, photographs, prices, availability information, and other product details are accurate.

However:

  • Product colors may appear somewhat different depending on your device or screen settings.

  • Product packaging, artwork, or other non-essential visual details may occasionally vary from the images shown online.

  • Product availability may change without notice.

  • Minor differences between product images and the physical product do not necessarily indicate that the wrong item was supplied.

We encourage customers to review the product information provided on the product page before placing an order.

For toys, customers should also review any manufacturer-provided age recommendations, warnings, and usage information included with the product where applicable.

3. Product Safety and Age Recommendations

Some toys may be designed for particular age groups or may include manufacturer warnings or safety instructions.

Customers are responsible for reviewing applicable age recommendations, warnings, labels, and instructions before allowing a child to use a toy.

Age recommendations are provided by the manufacturer or product information where applicable and should be followed appropriately.

Parents, guardians, and caregivers are responsible for determining whether a particular product is suitable for a child based on the available product information and the child's individual circumstances.

4. Pricing and Payment

Product prices are displayed on our website in US dollars (USD) unless otherwise stated.

Prices and product availability may change from time to time.

Payment must be successfully completed before an order can be processed and shipped.

Payments are processed through the payment methods and payment providers available at checkout. We do not intentionally store complete payment card information on our own systems.

If a pricing, availability, or technical error affects an order, we may contact you to clarify the issue or, where appropriate, cancel the affected order and provide an applicable refund.

5. Orders and Order Acceptance

When you place an order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.

We may need to refuse, limit, or cancel an order in reasonable circumstances, including:

  • Suspected fraudulent or unauthorized activity

  • Payment or payment-verification problems

  • Incorrect pricing or technical errors

  • Product availability issues

  • Incorrect or incomplete customer information

  • An apparent ordering or system error

  • Other circumstances that make fulfillment impractical or inappropriate

If we cancel an order after payment has been successfully collected, we will arrange an applicable refund to the original payment method.

6. Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If an order can no longer be cancelled because it has already been shipped, the applicable Refund & Return Policy will apply.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

We currently provide:

Free shipping on all orders within the United States, with no minimum purchase requirement.

We currently ship using:

  • USPS

  • UPS

  • FedEx

International shipping is not currently available.

Estimated processing, transit, and delivery times are provided as reasonable estimates and are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for detailed information about processing times, order cut-off times, transit times, estimated delivery, tracking, and shipping-related issues.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers should review that policy before making a purchase so they understand the applicable return period, eligibility requirements, refund process, and conditions.

Our Refund & Return Policy forms part of these Terms of Service.

9. Customer Responsibilities

When using our website or placing an order, you agree to:

  • Provide accurate and complete information when requested.

  • Provide a valid shipping address and contact information.

  • Use the website only for lawful purposes.

  • Keep account information secure if you create an account.

  • Review product information, including applicable toy age recommendations and warnings.

  • Avoid attempting to interfere with the operation or security of our website.

Providing false, misleading, or incomplete information may result in delayed processing, cancellation of an order, or other appropriate action.

10. Intellectual Property

The content and materials available through our website—including text, product descriptions, graphics, logos, photographs, icons, page designs, and other original website materials—may be owned by or licensed to Imagination Station Toys & Books or their respective rights holders.

Unless permitted by law or authorized by the applicable rights holder, you may not reproduce, distribute, modify, publish, sell, or commercially exploit protected website content without appropriate permission.

Third-party trademarks, brand names, product names, and logos remain the property of their respective owners.

11. Prohibited Website Activities

You agree not to use our website to:

  • Engage in fraudulent or deceptive activity

  • Violate applicable laws or regulations

  • Attempt unauthorized access to our website or systems

  • Introduce malicious code, viruses, or harmful software

  • Interfere with website functionality or security

  • Scrape, copy, or systematically extract website content for unauthorized purposes

  • Misuse personal or business information obtained through the website

  • Attempt to disrupt the website or its services

We may restrict or terminate access where we reasonably believe that these Terms have been violated or that website security or operation is at risk.

12. Third-Party Services

Our website may rely on or connect with third-party services, including payment processors, ecommerce technology providers, analytics services, and shipping carriers.

Third-party services operate under their own terms and privacy practices.

We are not responsible for the independent policies, availability, or practices of third-party services that we do not control.

Where appropriate, customers should review the applicable third-party terms and privacy policies.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

Temporary interruptions may occur because of maintenance, technical issues, security measures, service-provider problems, or circumstances beyond our reasonable control.

14. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Imagination Station Toys & Books will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or services where such limitation is legally permitted.

We do not exclude or limit liability where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to remove or restrict any legal rights or remedies that cannot lawfully be excluded.

15. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes to our business, website, products, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised Effective Date.

Your continued use of the website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are intended for our United States-based business and customers and will be interpreted in accordance with applicable laws of the State of Florida, except where applicable federal law or mandatory consumer-protection laws provide otherwise.

Nothing in these Terms is intended to deprive a customer of any consumer rights or protections that cannot legally be waived.

17. Contact Information

If you have questions regarding these Terms of Service, your order, or our website, please contact us:

Imagination Station Toys & Books

Business Address:
3302 N Roosevelt Blvd
Key West, FL 33040
United States

Phone: +1 (305) 294-1852

Email: support@toyskeywest.com

Customer Service Hours — Eastern Time (ET)

  • Monday–Thursday: 10:00 AM–6:30 PM

  • Friday–Saturday: 10:00 AM–7:00 PM

  • Sunday: 10:00 AM–5:00 PM

We are committed to providing a professional, transparent, and trustworthy shopping experience and to communicating our store terms clearly to every customer.