Select the product you would like to purchase, add it to your cart, and proceed through checkout. Review your shipping information and order details carefully before completing your purchase.

Please contact us as soon as possible if you need to make a change. We may be able to help if the order has not yet been processed or shipped. Once processing or shipment has begun, changes may no longer be possible.

Cancellation requests should be submitted as soon as possible. We will do our best to accommodate the request, but cancellation cannot be guaranteed once an order has entered processing or shipment.

Imagination Station Toys & Books currently ships to addresses within the United States. We do not currently offer international shipping.

Orders generally require 1–2 business days for processing before they are dispatched.

After dispatch, carrier transit generally takes 2–5 business days. Including processing time, estimated delivery is approximately 3–7 business days from order placement. Delivery estimates are not guaranteed and may vary because of carrier or other circumstances.

Our order cutoff is 5:00 PM Eastern Time (ET), Monday–Saturday. Orders received after the cutoff, or on Sunday, are generally treated as being received on the next applicable business day. The cutoff does not guarantee same-day shipment.

Yes. Once your order has been dispatched, shipping confirmation and available tracking information will be provided. Orders are shipped within the U.S. using USPS, UPS, or FedEx.

Delivery estimates can be affected by carrier delays, weather, holidays, address issues, or other circumstances. If your shipment appears significantly delayed, please contact us with your order information and tracking details so we can assist.

Eligible items may generally be returned within 30 calendar days from the date of delivery, subject to the conditions in our Refund & Return Policy.

Returned products should generally be unused, clean, unaltered, and in their original condition. Original packaging, tags, and accessories should be included when reasonably available, along with information that allows us to identify the order.

Certain products may not qualify for return, including used, played-with, damaged, altered, misused, or incomplete items, products marked as final sale or non-returnable, and items restricted by applicable product or safety considerations. Returns submitted outside the applicable return period may also be ineligible.

Contact us before sending an item back. Please provide your order number, name, item you want to return, and the reason for the request. We will provide return instructions if the item qualifies.

Once an approved return has been received and inspected, an approved refund is generally submitted to the original payment method within 2 business days. Your bank or payment provider may require additional time before the funds appear in your account.

Please contact us as soon as possible after delivery with your order number, a description of the issue, and clear photos of the item and packaging. We will review the information and help determine the appropriate resolution.

Imagination Station Toys & Books offers a selection of toys, recreational products, books, books and toys, and other products selected for convenience and enjoyment.

Product pages provide available information about each item. We recommend reviewing the product description, specifications, images, and any applicable product details before placing an order.

If you need additional information before purchasing, contact our customer support team. We are happy to clarify available product information before you place an order. Please include the product name or order number when applicable so we can assist more efficiently.

Payments are processed through the payment options made available at checkout, including Shopify Payments where applicable.

Payment processing occurs through the payment method selected during checkout. Your payment provider may have its own authorization and processing procedures.

A payment may be declined because of incorrect payment information, insufficient available funds, bank restrictions, security checks, or other reasons determined by your payment provider. Please verify your information or contact your payment provider if the issue continues.

For order-related questions, please include your order number, name, email address, and a clear description of the issue. Photos may also be helpful for damaged, defective, or incorrect items.

You can reach us by email at support@toyskeywest.com or by phone at +1 (305) 294-1852.

Our customer service hours are based on Eastern Time (ET): Monday–Thursday 10:00 AM–6:30 PM, Friday–Saturday 10:00 AM–7:00 PM, and Sunday 10:00 AM–5:00 PM.