Payment Policy
Effective Date: August 20, 2026
At Imagination Station Toys & Books, we aim to make the payment process clear, secure, and straightforward. This Payment Policy explains the payment methods we accept and how payments are handled when you place an order through our online store.
1. Accepted Payment Methods
We currently accept the following payment methods:
→ Diners Club
→ Discover
→ American Express (Amex)
→ JCB
→ Visa
→ Mastercard
→ Maestro
Additional payment methods may be displayed or made available at checkout when available.
The payment options available for a particular order will be clearly displayed during checkout.
2. Payment Authorization
→ Payment must be successfully authorized before an order can be processed.
→ When you submit an order, the applicable payment provider may verify or authorize the payment method.
→ An authorization does not necessarily mean that an order has been fully processed or shipped.
→ If payment cannot be successfully authorized, the order may not be completed until a valid payment method is provided.
3. Order Processing and Payment
→ Orders are processed Monday through Friday.
→ Standard order processing generally takes 1–2 business days after successful payment confirmation.
→ Orders received outside our regular processing schedule will be handled on the next available business day.
→ Our order-processing schedule follows Eastern Time (ET), based on our location in Key West, Florida.
4. Pricing and Checkout
→ Product prices and applicable charges are displayed during the shopping and checkout process.
→ Customers should review their order, shipping information, and applicable charges before completing checkout.
→ The total amount payable will be presented at checkout before the order is submitted.
→ Prices and product availability may change when necessary, but changes will not alter an order that has already been properly accepted except where correction is required for a genuine error.
5. Payment Security
→ Payment information is handled through the applicable payment-processing services used during checkout.
→ We take reasonable measures to protect customer and transaction information.
→ Customers should never send complete payment card details, security codes, or passwords to us by email or through other unsecured communication methods.
→ No electronic payment system can be guaranteed to be completely secure, but we use appropriate measures designed to protect payment-related information.
6. Failed or Declined Payments
If a payment is declined or cannot be completed:
→ The order may remain incomplete until a successful payment method is provided.
→ Customers should verify that their payment information is accurate and that their payment provider has approved the transaction.
→ If you continue to experience payment difficulties, please contact us for assistance.
7. Refunds
When a refund is approved under our Return & Refund Policy:
→ Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
→ Approved refunds are normally issued to the original payment method.
→ After we process a refund, the customer's bank, card issuer, or payment provider may require additional time to post the funds to the customer's account.
→ The time required for the funds to appear may vary depending on the financial institution or payment provider.
8. Payment Information and Privacy
→ Payment-related information is handled in accordance with our Privacy Policy.
→ We collect and use information necessary to process orders, complete transactions, provide customer service, maintain appropriate business records, and meet applicable legal requirements.
→ Payment providers may process information according to their own terms and privacy practices.
9. Contact Us About Payments
If you have a question about a payment, order, or transaction, please contact us:
Imagination Station Toys & Books
3302 N Roosevelt Blvd
Key West, FL 33040
United States
Phone: +1 (305) 294-1852
Email: support@toyskeywest.com
Business Hours:
→ Monday–Thursday: 10:00 AM–6:30 PM
→ Friday–Saturday: 10:00 AM–7:00 PM
→ Sunday: 10:00 AM–5:00 PM
Time Zone: Eastern Time (ET)
We are committed to handling payments and customer transactions in a trustworthy, transparent, and professional manner.