Payment Policy

Effective Date: September 6, 2026

At Imagination Station Toys & Books, we want every customer to have a simple, secure, and transparent checkout experience. This Payment Policy explains the payment methods available through our online store, how payments are processed, and what customers can expect when completing a purchase.

1. Accepted Payment Methods

We accept the following payment methods through our online checkout:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Mastercard

  • PayPal

  • Shop Pay

  • Visa

The payment methods displayed at checkout may vary depending on the customer's device, location, eligibility, and other transaction-related requirements.

2. Credit and Debit Cards

Customers may pay using eligible cards from the following networks:

  • American Express

  • Diners Club

  • Discover

  • Mastercard

  • Visa

Customers are responsible for providing accurate and valid payment information. Payments must be successfully authorized before an order can be processed.

3. Digital Payment Methods

Eligible customers may also use:

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

These payment options may provide a faster checkout experience and may require additional authentication or verification by the applicable payment provider.

4. Payment Processing

Payments are processed securely through our online payment system and applicable payment providers.

We use reasonable security measures designed to help protect payment and personal information during checkout.

We do not intentionally store customers' complete credit or debit card numbers or card security codes on our own systems.

Payment authorization, verification, fraud screening, and other security checks may be performed by the applicable payment provider, financial institution, or card issuer.

5. Payment Availability

Although we support the payment methods listed above, not every payment method will necessarily be available for every customer or transaction.

Availability may depend on factors such as:

  • Customer location

  • Billing information

  • Shipping information

  • Device or browser

  • Currency

  • Payment-provider eligibility

  • Account eligibility

  • Security or fraud-prevention checks

  • Transaction requirements

The payment options actually displayed at checkout are the available methods for that particular purchase.

6. When Payment Is Due

Payment is generally required at checkout before an order can be processed and shipped.

Submitting an order does not necessarily mean that the payment has been successfully authorized or completed.

If payment cannot be successfully authorized or captured, we may be unable to process the order until a valid payment method is provided.

7. Payment Verification

For security purposes, your bank, card issuer, or payment provider may require additional verification before approving a transaction.

A payment may be declined or require additional verification because of:

  • Incorrect payment information

  • Insufficient funds or available credit

  • Card restrictions

  • Billing information mismatch

  • Security checks

  • Fraud-prevention measures

  • Bank or card issuer requirements

  • Payment-provider requirements

  • Technical issues

If your payment is declined, you may try another payment method available at checkout.

8. Order Confirmation

After your payment has been successfully processed and your order has been submitted, you will receive an order confirmation with your order details.

An order confirmation means that we have received your order request. We may still need to cancel or limit an order in certain circumstances, such as payment problems, suspected fraudulent activity, product availability issues, pricing errors, technical errors, or inaccurate order information.

If we cancel an order after payment has been successfully captured, any applicable refund will be handled according to our Refund & Return Policy.

9. Pricing and Currency

Unless otherwise stated, all prices on our website are displayed in U.S. dollars (USD).

Applicable taxes or other charges, when required, will be displayed during checkout before the order is submitted.

If your bank or payment provider converts a transaction into another currency, any exchange rate or foreign transaction fee is determined by your bank or payment provider.

10. Failed, Reversed, or Disputed Payments

If a payment fails, is reversed, or cannot be successfully completed, we may be unable to process or fulfill the associated order.

If you believe that you were charged incorrectly or that there is an issue with a payment, please contact us with your order information so we can review the matter.

Customers may also contact their bank, card issuer, or applicable payment provider regarding transaction disputes or payment-related concerns.

11. Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

Our return and refund requirements are explained in our Refund & Return Policy.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other applicable payment provider.

12. Payment Security

Protecting customer information is important to us.

Customers should keep their payment information, account credentials, passwords, and verification codes secure.

Imagination Station Toys & Books will not ask you to provide your full card password, PIN, or one-time security code through email or an unofficial communication.

If you receive a suspicious payment-related message claiming to be from us, please contact our customer service team directly.

13. Changes to Available Payment Methods

Payment methods and their availability may change from time to time.

Certain payment methods may be added, removed, restricted, or temporarily unavailable due to payment-provider requirements, technical circumstances, eligibility requirements, or other factors.

The payment methods displayed during checkout will therefore be the most accurate indication of the payment options available for your order.

14. Contact Us

If you have questions about a payment, charge, declined transaction, or refund, please contact us:

Imagination Station Toys & Books
3302 N Roosevelt Blvd
Key West, FL 33040
United States

Email: support@toyskeywest.com
Phone: +1 (305) 294-1852

Customer Service Hours — Eastern Time (ET)

  • Monday–Thursday: 10:00 AM–6:30 PM

  • Friday–Saturday: 10:00 AM–7:00 PM

  • Sunday: 10:00 AM–5:00 PM

We are committed to keeping our payment process secure, straightforward, and transparent so you can shop with confidence.