Shipping policy

Effective Date: September 6, 2026

Welcome to Imagination Station Toys & Books. We want every order to be handled with care and delivered as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

We provide free shipping on all orders within the United States, with no minimum purchase requirement.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

  • Orders are generally processed within 1–2 business days.

  • Orders placed after our daily order cut-off time will generally begin processing on the next business day.

  • Orders placed on weekends or US holidays will be processed on the next available business day.

  • Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET), Monday through Saturday.

Orders received by 5:00 PM ET on a business day are generally eligible to begin processing that business day. Orders placed after the cut-off time will generally be treated as received on the next business day.

Orders placed on Sunday will begin processing on the next available business day.

Important: The order cut-off time determines when processing may begin. It does not guarantee delivery by a particular date.

2. Shipping Coverage

We currently ship orders within the United States only.

We do not currently offer international shipping.

Shipping availability may depend on the delivery address and the service coverage available through our shipping carriers.

3. Free Shipping

Free shipping is available on all orders shipped within the United States.

  • No minimum purchase is required.

  • No standard shipping charge is added to US orders.

  • International shipping is not available at this time.

4. Processing Time

Estimated processing time: 1–2 business days.

Processing time covers the period during which our team prepares your order for shipment. This may include order verification, item preparation, packing, and handoff to the selected shipping carrier.

Orders placed by 5:00 PM ET, Monday–Saturday, are generally eligible to begin processing that business day.

Orders placed after the cut-off time, on Sunday, or on a US holiday will generally begin processing on the next available business day.

Processing time does not include carrier transit time.

5. Shipping & Carrier Transit Time

After your order has completed processing and has been handed over to the shipping carrier, it enters the transit period.

We use the following shipping carriers for our US orders:

  • USPS

  • UPS

  • FedEx

Estimated Transit Time

Carrier transit time is approximately 2–5 business days after dispatch.

Transit time begins once the order has been shipped and accepted into the carrier's network.

Actual transit time may vary depending on the destination, carrier operations, weather, holidays, seasonal shipping volume, and other circumstances outside our reasonable control.

Transit time is an estimate and is not a guaranteed delivery timeframe.

6. Estimated Total Delivery Time

Processing time and carrier transit time are separate stages of the delivery process.

Our typical estimated timeframe is:

1–2 business days for processing
+
2–5 business days for carrier transit
=
Approximately 3–7 business days from order placement to delivery

This is an estimated total delivery timeframe, not a guaranteed delivery date.

For example, an order may require up to 2 business days to be prepared before being handed to the carrier, followed by approximately 2–5 business days in transit.

Delivery may occasionally take longer due to severe weather, carrier disruptions, holidays, high shipping volumes, or other unforeseen circumstances.

We recommend considering the full estimated timeframe when planning for your order's arrival.

7. Order Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Customers can use the tracking information included in the shipping confirmation email to follow their package through the applicable carrier.

Please allow some time for tracking information to become active after the shipment has been dispatched.

8. Delivery Address Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing your purchase.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, delivery may be delayed or the package may be returned to us.

If you discover an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

9. Delayed, Lost, or Damaged Shipments

Although we work with established shipping carriers, circumstances such as severe weather, transportation disruptions, carrier delays, seasonal volume, or other events outside our reasonable control may affect delivery.

If your package is significantly delayed, appears to be lost, or arrives damaged:

  1. Contact us as soon as possible.

  2. Provide your order number and tracking information, if available.

  3. We will review the situation and work with the applicable shipping carrier when appropriate.

  4. We will provide reasonable assistance based on the circumstances and applicable store policies.

For packages marked as delivered but not received, we may ask you to check the delivery location and contact the applicable carrier while we assist with reviewing the situation.

10. Damaged Items

If your order arrives with visible damage, please contact us promptly after delivery.

To help us evaluate the issue, we may request your order number and clear photographs of the damaged package and/or product.

After reviewing the information, we will provide the appropriate next steps in accordance with our applicable return and refund policies.

11. US Holidays and Unforeseen Delays

Processing and delivery schedules may be affected by US holidays, severe weather, natural events, carrier disruptions, or other circumstances beyond our reasonable control.

When such circumstances occur, an order may take longer than the standard estimated timeframe.

Carrier delays do not necessarily indicate a problem with your order.

12. International Shipping

We currently ship within the United States only.

International orders are not available at this time.

Because we do not currently offer international shipping, international customs duties, import taxes, VAT, and international delivery fees do not apply to our standard shipping service.

13. Contact Us About Shipping

If you have questions about shipping, an existing order, or delivery, our customer service team is available during the following hours:

Imagination Station Toys & Books

Business Address:
3302 N Roosevelt Blvd
Key West, FL 33040
United States

Phone: +1 (305) 294-1852

Email: support@toyskeywest.com

Customer Service Hours — Eastern Time (ET)

  • Monday–Thursday: 10:00 AM–6:30 PM

  • Friday–Saturday: 10:00 AM–7:00 PM

  • Sunday: 10:00 AM–5:00 PM

We are committed to providing clear shipping information,dependable customer support, and a straightforward shopping experience for every customer of Imagination Station Toys & Books.