Shipping policy

At Imagination Station Toys and Books, we are committed to providing reliable, transparent, and timely shipping services. This Shipping Policy is designed to meet Google Merchant Center requirements and ensure a smooth delivery experience for all customers.

1. Order Processing Time (Handling Time)
All orders are processed within 1–2 business days (Monday to Friday).

Orders placed after 5:00 PM (Central Time – CT), on weekends, or on holidays will be processed on the next business day.

2. Shipping Time (Transit Time)
Once your order has been processed and shipped, delivery typically takes 3–5 business days (Monday to Friday).

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods.

3. Shipping Rates
We offer simple and transparent shipping rates:

Free shipping on all orders over $75 USD.
A flat shipping fee of $6.99 USD applies to orders under $75 USD.

All shipping costs are clearly displayed at checkout before payment is completed.

4. Shipping Locations
We currently ship within the United States.
At this time, we do not offer international shipping.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your delivery status in real time.

6. Delays and Exceptions
While we aim to deliver within the estimated timeframe, delays may occur due to:

Carrier service disruptions
Weather conditions
Incorrect or incomplete shipping addresses
High order volumes during peak seasons

We are not responsible for delays caused by shipping carriers, but we will assist you in resolving any delivery issues.

7. Incorrect Address or Delivery Issues
Please ensure that your shipping address is accurate at checkout.

If an incorrect or incomplete address is provided, this may result in delays or failed delivery. Additional shipping charges may apply for re-delivery.

8. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first.

If you still need assistance, contact us and we will help investigate the issue. Please note that we are not liable for lost or stolen packages confirmed as delivered.

9. Contact Information
If you have any questions about shipping or your order, please contact us:

Imagination Station Toys and Books
Address: 3302 N Roosevelt Blvd, Key West, FL 33040, United States
Phone: +1 (305) 294-1852
Email: support@toyskeywest.com